Returns & Exchanges
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Standard Return Policy Overview
You may return merchandise purchased from MonkeyTek for a refund or a replacement, provided that the procedures and requirements are followed.
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned.
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund.
Return shipping cost (the cost to send merchandise back to our store) is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to facility. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Please login to your account or call 1-480-788-9179 (Monday-Friday, 7:00AM-5PM Pacific Time).
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. No inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
UPS: (800) 742-587 or http://www.ups.com
FedEx: (800) 463-3339 or http://www.fedex.com
USPS (Post Office): (800) 275-8777 or http://www.usps.com